We get it — reaching out and hearing nothing back is frustrating, especially when you've spent credits on a lead. It happens more than you'd think, and it doesn't always mean the lead was poor quality. Customers change priorities, get busy, or enquire before they're fully ready to act.
Don't stop at one attempt. Follow up across different channels, try different times, and vary your message. The second or third touchpoint often lands when the first didn't. → Understanding and handling unresponsive leads
Automate your follow-ups with a CRM integration — it handles reminders and contact logging so you're not chasing manually. (Settings → Integrations → bark.com/settings/)
Think something's genuinely wrong with a lead?
If the contact details are incorrect, the request appears fraudulent, or it's a duplicate, that's reportable. Go to your Leads dashboard, open the lead, and look for the option to report it. Our team reviews every submission.
Want better-matched leads from the start?
Make sure your services, location, and filters are set correctly so you're only seeing relevant opportunities. → How to set your lead preferences
On credits:
Non-responsive leads aren't covered by our credit return policy — but incorrect contact details, duplicates, and fraudulent requests may be. Visit our Help Centre for the full criteria, or contact our support team if you're unsure.
Updated