If you're not getting emails from Bark, such as new leads, responses, or notifications, try these common fixes. Most issues are caused by notification settings or your email provider's filters.
Check your email notification settings (Professionals)
- Log in to your Bark account
- Click Settings in the top navigation
- Go to Notifications >Email notifications
- Make sure the toggles are turned on for the emails you want
- Click Save
Access your email notifications here: bark.com/settings/notifications/email_notifications
Check your lead settings (Professionals only)
If you're not receiving new lead alerts, a filter may be blocking them.
- Log in to your Bark account
- Click Settings in the top navigation
- Go to Leads, then My services
- Review any filters that may be too restrictive
Access your lead settings here: bark.com/settings/leads/my_services
Add Bark to your email contacts
Bark emails may be landing in your spam or junk folder.
- Log in to your email account
- Go to Settings and open your spam or filter settings
- Add bark.com to your whitelist or safe sender's list
For step-by-step guidance by email provider, see: help.bark.com/hc/en-gb/articles/13177545578652-Add-Bark-to-your-email-contact-list
Troubleshooting tips
- Check your spam or junk folder first
- Wait 5–10 minutes and refresh your inbox after making changes
- Try a different email address if your current one is heavily filtered
- If you haven't purchased a lead in around 3 months, this can reduce or stop notifications. Purchasing a lead can help reactivate them as it signals you are an active user
Check your email notification settings (Customers)
- Log in to your Bark account
- Click your name in the top right corner
- Select Notifications
- Make sure the relevant notifications are turned on
Access your notifications here: bark.com/user/notifications
| Note: Email notification settings for customers are only available on the website, not in the app. |
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