Missing emails means missed leads and missed opportunities. This article covers the most common causes and how to fix them quickly.
For professionals
Check your email notification settings. The most common cause of missing emails is notifications being turned off.
- Log in to your Bark account
- Click Settings in the top navigation
- Go to Notifications > Email notifications
- Make sure the relevant toggles are turned on
- Click Save
Go directly to your email notifications: bark.com/settings/notifications/email_notifications
| 💡 Make sure ‘New leads I receive’ is turned on. It is the most important one. If you're getting too many emails, turn off the ones you do not need rather than switching everything off. |
For customers
Check your notification settings
- Log in to your Bark account
- Click your name in the top right corner
- Select Notifications
- Make sure the relevant notifications are turned on
Go directly to your notifications: bark.com/user/notifications
| 💡 Notification settings for customers are only available on the website, not in the app. |
For everyone
Add Bark to your safe senders list Bark emails may be going to your spam or junk folder without you realising.
- Log in to your email account
- Open your spam or filter settings
- Add bark.com to your whitelist or safe senders list
Step-by-step guidance by email provider: Add Bark to your email contact list
Still not working?
A few more things to try:
- Check your spam or junk folder
- Wait 5–10 minutes after making changes, then refresh your inbox
- If you haven't purchased a lead in around 3 months, notifications may have reduced — purchasing a lead can reactivate them
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