If something has gone wrong on Bark, this article explains how to raise a complaint and what to expect from us.
What this procedure covers
- Suspension or termination of your account
- Removal of or restrictions placed on your content
- Content you believe to be illegal on the website
- For professionals, measures taken by Bark that affect your ability to serve customers
- Escalated disputes between customers and professionals
If your complaint is about a dispute with a professional or customer, raise it with them directly first. If you haven't reached a resolution within 14 days, you can submit it through this process.
How to raise a complaint
Email team@bark.com with the following:
- The nature of your complaint
- The parties involved, if applicable
- The profile or content involved, if applicable
- A timeline of events and any steps you've already taken to resolve it
We aim to review all complaints within 7 days.
What happens next
We'll review your submission and may contact relevant parties for more information. Once we've reached a decision, we'll respond in writing with our findings and any action we're taking. This may include removing or suspending accounts, reinstating accounts, removing content, or issuing a written warning.
How to appeal
If you're not satisfied with the outcome, you can appeal in writing within 30 days, setting out why you believe the decision should be overturned with any supporting evidence.
| Write to: FAO Escalations Team, 85 Great Portland Street, London W1W 7LT |
If you're in the UK or EU, you may also refer certain complaints to the Centre for Effective Dispute Resolution (CEDR) for mediation. This applies to the suspension or termination of a professional's account, as well as the removal of content from the website. To initiate mediation, send a written notice to the other party and copy CEDR on the referral.
Updated