Account – Bark.com Help Centre

What is our Get Hired Guarantee?

Wondering what our Get Hired Guarantee is?

Well, here at Bark, we want the professionals using our platform to be as successful as possible. The get hired guarantee is designed for your peace of mind and means that in the unlikely instance you don’t get hired from your first pack of credits, we will give you the credits back to use again, for free (one more time).

All you need to do to redeem this guarantee is call or email team@bark.com 3 days after you finished your first pack of credits.

Watch this quick video on our top tips. Everything you need to be successful is in this video!

What is an Unsold Lead Subscription? (India only)

Exciting news! We have recently launched Unsold Lead Subscriptions!

Our professionals are loving the introduction of Unsold Lead Subscriptions as they offer a massive 66% discount on all unsold leads in your account!

See our most frequently asked questions below.

What is an Unsold Lead Subscription?

Our Unsold Lead Subscription allows professionals to purchase all the leads that pass 48 hours without any response from a professional on Bark. The leads are sold at a fantastic 66% discount. You are then in charge of reaching out to these leads and converting them as normal, with the knowledge that you are likely the first and only professional to have contacted them.

Where are the leads stored?

The leads are funnelled into your own private Google Sheet that updates dynamically on the hour with new unsold leads. Once you’ve agreed to the subscription, the sheet will be shared with you after an unsold lead becomes available to purchase (normally up to 72 hours after the agreement).

How much does it cost?

We are selling our unsold leads subscriptions at a 66% discount. The price will be different for each professional, as it is based on the number of monthly leads we can provide you within your lead preferences. Our Customer Success team can check whether you are eligible and if so, provide you a quote based on the services and locations set up on your account.

How long does it last?

Currently, we are offering this subscription as a fixed-term agreement for a minimum of 3 months.

The leads on my spreadsheet don’t match my lead preferences?

If you change your lead preferences after agreeing to the subscription, this will not update the leads you receive on your sheet. The leads on your sheet will be based on your lead preferences at the time of the sale. In order to change the leads seen on the spreadsheet, you will need to let us know you have amended your lead preferences.

What is the refund policy? Can I change my mind and cancel?

This subscription is commitment for a set period of time and as such, once agreed this cannot be cancelled. We can offer partial refunds on the subscription, but only if the number of leads received on the spreadsheet varies by 30% or more than the forecasted number of leads at the time of the agreement.

Getting started with Bark

Getting Started with Bark – Watch Video

Learn how Bark works

How Bark Works – Watch Video

How does Bark handle TDS in India?

Some professionals may be required to pay Tax Deducted at Source (TDS) to the tax authorities. Bark cannot give tax advice and you should consult with your own tax advisor to see if this applies to you.

Bark and our payment handlers are subject to Section 194C of the Income Tax Act, which mandates a deduction of 2% of the ex. GST value.

In line with other large advertising platforms, you can reclaim the TDS paid as a credit to your bark account by sending your TDS Certificate (Form 16) either as an electronically signed copy, or a scanned copy of a paper certificate after completing your quarterly filing.

You should send this to india@bark.com from your registered Bark email address with “TDS credit request” as the subject line.

The timings are as follows for each quarter

Jan-Mar: Certificate by 15 May, send to Bark by 30 June
Apr-Jun: Certificate by 30 July, send to Bark by 30 September
Jul-Sep: Certificate by 30 October, send to Bark by 31 December
Oct-Dec: Certificate by 30 January, send to Bark by 31 March

We are unable to accept Certificates sent after the end of the following quarter.

Once received and verified, Bark credits will be applied to your Bark account. This will be done within 7 days of receiving your Certificate at your average cost per credit, rounded up to the nearest whole credit.

Refer a friend!

We are always looking for ways to help you grow your business, and we’d love to help your friends grow theirs too!

If you know anyone/any businesses who would benefit from using Bark then you can refer them today and you’ll both receive 2 free responses when they sign up and buy credits.

There’s no limit to how many people you can refer and you’ll receive 2 free responses each time they sign up and buy credits for the first time.

Your unique referral link will be emailed over to you – save the email or copy the link and keep it safe – then simply share your unique referral link with your friends.

If you have any questions, just reach out.

Can I get a monetary refund?

Can I get a monetary refund?

On some occasions, our Customer Success Team may be able to issue you a monetary refund.

Please note that Starter Packs, credit subscriptions and partially or completely used credit packs are non-refundable.

However, if you have made an accidental purchase and have not used any of the credits, we may be able to authorise a refund, if you get in touch with our team.

We also have a grace period for our Elite Pro subscription payments. If you would like to immediately cancel your Elite Pro subscription, you must let us know within 7 days of the payment for a full refund. For a yearly subscription, we have a grace period of 1 month.

For our full terms and conditions please see https://www.bark.com/en/us/terms/

How can I update my login email and password?

You can change your login email and password in Account details and invoices.

How do I manage which emails I receive?

You can choose exactly which emails you want to receive and which emails you don’t in Email Notifications.

What are browser notifications?

Browser notifications are notifications sent from your internet browser. These are completely separate from your email notifications and are just an extra way to be notified. You choose which browser notifications you’d like to receive in Browser Notifications.

Why am I not receiving your emails?

Sorry to hear you’re having issues receiving our emails. Here are some quick things to check:

1 – Make sure the correct notifications are turned on in your Settings

2 – Check your junk mail and mark our emails as safe if you find them there

3 – Check with your webmaster if you’re using a business domain

If these all fail, then please contact the customer success team by emailing team@bark.com.

How do I add a Bark Badge to my website?

Adding the badge dramatically helps with your online presence as you have a backlink to Bark.com (a very heavily searched and popular website).

You can find detailed instructions on how to put a Badge on your website here.

How do I deactivate my Bark account?

If you would like to de-activate your Bark account, then please get in touch with our customer success team.

What are Bark Badges and how do they benefit my business?

Bark Badges are a fantastic way to boost your business. They help give you credibility and show potential customers you are endorsed by Bark. Putting the Badge on your website also boosts your search engine rankings (SEO) and attracts more customers.

Can I get lead notifications on my phone?

Of course – to get push notifications on your phone you need to download our mobile app from the Apple App Store or Google Play Store.