Every credit return request is reviewed fairly and consistently. When you submit evidence, our team uses a standardised checklist to validate that it meets our quality and authenticity standards.
What we check
| Check | What we look for |
| File format | JPG, PNG or PDF only — other formats will be rejected |
| Source authenticity | Screenshots must come from recognised platforms — email clients, messaging apps or CRMs |
| Image clarity | Clear, unaltered screenshots — edited or inconsistent images may be rejected |
| Matching lead details | Contact details in the evidence must match the lead in our system |
| Conversation context | Screenshots must show a logical, complete conversation with timestamps |
| Submission patterns | Multiple claims with identical or questionable evidence may trigger a review pause |
Tips for a successful submission
- Use your Bark account email address when submitting
- Include clear, unedited screenshots showing the issue
- Make sure the contact details in your evidence match the lead
- Provide full conversation screenshots, including timestamps
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