Credits & Billing – Bark.com Help Centre

What is an Unsold Lead Subscription?

Exciting news! We have recently launched Unsold Lead Subscriptions!

Our professionals are loving the introduction of Unsold Lead Subscriptions as they offer a massive 66% discount on all unsold leads in your account!

See our most frequently asked questions below.

What is an Unsold Lead Subscription?

Our Unsold Lead Subscription allows professionals to purchase all the leads that pass 48 hours without any response from a professional on Bark. The leads are sold at a fantastic 66% discount. You are then in charge of reaching out to these leads and converting them as normal, with the knowledge that you are likely the first and only professional to have contacted them.

Where are the leads stored?

The leads are funnelled into your own private Google Sheet that updates dynamically on the hour with new unsold leads. This sheet will be shared with you via email up to 48 hours after you agree to the subscription.

How much does it cost?

We are selling our unsold leads subscriptions at a 66% discount. The price will be different for each professional, as it is based on the number of monthly leads we can provide you within your lead preferences. Our Customer Success team can check whether you are eligible and if so, provide you a quote based on the services and locations set up on your account.

How long does it last?

Currently, we are offering this subscription for a maximum of 3 months.

The leads on my spreadsheet don’t match my lead preferences?

If you change your lead preferences after agreeing to the subscription, this will not update the leads you receive on your sheet. The leads on your sheet will be based on your lead preferences at the time of the sale. In order to change the leads seen on the spreadsheet, you will need to let us know you have amended your lead preferences.

What is the refund policy? Can I change my mind and cancel?

This subscription is commitment for a set period of time and as such, once agreed this cannot be cancelled. We can offer partial refunds on the subscription, but only if the number of leads received on the spreadsheet varies by 30% or more than the forecasted number of leads at the time of the agreement.

What are Credit Pack Subscriptions?

Exciting news! We have recently launched Credit Pack Subscriptions!

Our professionals are loving the introduction of Credit Pack Subscriptions as they offer a lower cost per credit, one simple monthly invoice, and we take care of the rest!

Give us a call to discuss further, these discounts aren’t to be missed!

See our most frequently asked questions below.

What is a Credit Pack subscription?

A credit subscription is a fixed term agreement involving either monthly or weekly payments. As per your agreement, you will automatically have the credits applied to your account and the payment will be taken from the card linked to your account. Committing to a credit subscription offers you better discounts than those available through pay-as-you-go and will see you accumulating larger savings.

Why should I commit to a subscription?

Simply put, you will receive a higher discount on credit purchases, a lower cost per credit and ultimately an increased return on investment. One simple monthly invoice, so you know exactly how much you’re spending and can easily track your payments. You also eliminate the hassle of topping up manually, and still the credits never expire, so you don’t lose them if they aren’t all used within the week/month!

How do I sign up?

Currently, these subscriptions are only available through our Customer Success Team. Our friendly agents will build your personalised subscription package options and clarify all the details for you. You can call us or email team@bark.com for more information, we’re open 24/7.

When do I pay?

The payment comes out on a date or day of your choice. If you choose monthly payments, the payment date would always be on the same date of the following months, i.e. 1st Jan, 1st Feb, 1st March and so on. If you choose a weekly package, the payment will come out on the same day every week, e.g. every Saturday. In both cases, the payment is always taken at 9am (your local time).

How long does it last?

You can choose between 3 month (13 week), 6 month (26 weeks), 9 month (39 weeks) or 12 month (52 week) subscriptions. Longer commitments offer better discounts.

What’s the cancellation policy?

This subscription is commitment for a set period of time and as such, once agreed this cannot be cancelled.

What happens if I miss a payment?

If for any reason a subscription payment fails, the credits will not be applied. We will contact you to let you know, and you can get in touch with us so we can attempt to retake the payment.

What is Bark’s Credit Return Policy? (For all countries except New Zealand)

We ask all new customers to verify their cell number when they place a request, so we do not return credits when a cell number has been verified.

You’ll always see a verified badge on the lead when a customer has confirmed their number.

If a phone number has not been verified, then we will return credits immediately if:

A phone number provided is invalid, for example if it says “calls are not being connected to this number”
We can verify that the contact details provided are not for the person submitting the request

We will not return credits in the following circumstances:

The cell number has been verified
You make contact with a customer, but do not secure the job

You must also inform us of any issues relating to this policy within 14 days of responding to the lead.

To request a credit return, please contact Bark’s dedicated customer success team here

What is Bark’s Credit Return Policy? (New Zealand only)

Our credit return policy (for New Zealand only) works as follows.

We will return credits immediately if:

1. A phone number provided is invalid, for example if it says “calls are not being connected to this number”.
2. An email address provided isn’t functioning.
3. We can verify that the contact details provided are not for the person submitting the request.

We will not return credits in the following circumstances:

1. The contact details provided are valid, but the customer does not respond.
2. You make contact with a customer, but do not secure the job.

You must also inform us of any issues relating to this policy within 14 days of responding to the lead.

To request a credit return, please contact Bark’s dedicated customer success team here

What is a credit and how much does Bark cost?

All Bark leads are priced in credits. The number of credits needed to respond to a lead varies depending on the service required and the size of the job. The credit price is always visible before responding to the lead.

The standard price for a credit is $1.65 but we offer a number of great discounts when buying packs of credits.

You can buy credits here.

Why do some leads cost more credits than others? How is this calculated?

Leads vary in credit price depending on the service required and the size of the job. This is calculated based on the specific requirements of each customer when submitting their request on Bark.

For example, a lead where a customer needs their 2 bedroom flat cleaned as a one-off will require fewer credits to respond to than a lead where a customer needs their 4 bedroom house cleaned every week.

What is the Get Hired Guarantee and how does this work?

The Get Hired Guarantee (GHG) is a great way of securing new business and designed for your peace of mind.

We’re so confident you’ll get hired at least once, that if you don’t we’ll give you all your credits back.

We only ask that all the credits are used and that you wait 3 days from when your last response is sent. The reason for this is to ensure you give the customer enough time to get back to you.

Once this time has passed, you can contact Bark’s customer success team and we will reinstate the credits to your Bark account for re-use at no extra cost.

This offer may only be claimed once.

I have responded to a lead with an incorrect phone number or email address, what do I do?

Bark screens every request to prevent incorrect details being released, so this shouldn’t happen too often.

In the unlikely event that you respond to a lead with incorrect contact details, please contact the Bark customer success team to investigate.

Following verification, Bark will return the credits used to your account.

Our credit return policy works as follows.

We will return credits immediately if:

1. A phone number provided is invalid, for example if it says “calls are not being connected to this number”.
2. An email address provided isn’t functioning.
3. We can verify that the contact details provided are not for the person submitting the request.

We will not return credits in the following circumstances:

1. The contact details provided are valid, but the customer does not respond.
2. You make contact with a customer, but do not secure the job.

You must also inform us of any issues relating to this policy within 14 days of responding to the lead.

Do you have any offers?

Bark regularly runs fantastic offers and discounts on credit packs.

For new professionals, we offer a starter pack with a Get Hired Guarantee.

We also often have offers available for just Elite Pro members.

Some offers will be visible on-screen within your account and your My Credits page.

Other offers will be sent to you directly by email every now and then.

Discounts on larger credit packs are always available in My Credits.

Many offers run for a limited time only, so do keep an eye out for this information in any offers we send you.

If you have any questions about an offer, please contact our customer success team.

How do I redeem a coupon?

You can redeem a coupon in My Credits

Follow the on-screen instructions to redeem the coupon and make your purchase.

If you are having difficulty redeeming a coupon, please contact our customer success team.

What is Auto top-up?

Auto top-up allows professionals to automatically top up their Bark account with credits when their credit balance falls below the minimum amount to respond to leads within their lead preferences.

Professionals can select in advance which size credit pack they would like to top-up automatically.

Auto top-up is a great way of ensuring you never run out of credits and can always respond to the leads of your choice efficiently.

How do I turn Auto top-up on or off?

You can turn Auto top-up on or off in My credits

Scroll down to the Auto top-up section.

Follow the on-screen instructions to turn Auto top-up on or off as required.

How do I change my card details?

You can change your card details in My payment details

Follow the on-screen instructions to update and save your new card details.

Where do I find my invoices?

Head to Settings, then scroll down until you see Account details and invoices (or use this link to take you straight there).

Then, scroll down to find your invoices at the bottom of the page.

Select the invoice required to view and download it to your device.

Still need help?