We ask all new customers to verify their cell number when they place a request, so we do not return credits when a cell number has been verified.
You’ll always see a verified badge on the lead when a customer has confirmed their number.
If a phone number has not been verified, then we will return credits immediately if:
- A phone number provided is invalid, for example if it says “calls are not being connected to this number”
- We can verify that the contact details provided are not for the person submitting the request
We will not return credits in the following circumstances:
- The cell number has been verified
- You make contact with a customer, but do not secure the job
You must also inform us of any issues relating to this policy within 14 days of responding to the lead.
To request a credit return, please contact Bark’s dedicated customer success team here