Help center Credits & Billing

Credits & Billing

Bidvine is now a part of Bark.com! 

We are very excited about this next chapter and are looking forward to making the integration between Bark and Bidvine as seamless as we can. 

Here are some FAQs. 

What will happen to my Bidvine account? 

  • Bidvine has gone into administration and therefore we are unable to guarantee any access to your Bidvine account.
  • Bark is unable to assist with any queries related to your Bidvine account. That said, we would love to welcome you to Bark.
  • Any enquiries in respect of the administration of Bidvine Limited should be directed to Quantuma LLP at bidvine@quantuma.com.

What about my recent Bidvine bids? 

  • We are unable to help with any queries relating to Bidvine bids. We will, of course, be on hand to help you get started on Bark.com.

What about my Bidvine reviews? 

  • We are now able to migrate your Bidvine reviews over to your Bark account.
  • A button will appear on your ‘reviews’ tab, giving you the option to ‘import Bidvine reviews’. (Settings > reviews)
  • Once you have clicked this button, it will import your reviews and they will show on your Bark profile.
  • If you click ‘dismiss’ (even accidentally) then the button to migrate your reviews will disappear for good, so please be careful and make sure to click ‘import Bidvine reviews’.

I had Credits on my Bidvine account, what’s happened to that? 

  • Unfortunately, Bidvine went into administration so any remaining credit or subscription you had is now in the hands of the administrators. Bark therefore cannot honour or transfer any credit. 
  • Getting started with Bark is very easy and we have some amazing deals running at the moment to get you started for less! 
  • For any further assistance please call our Customer Success team on +44 20 3866 4431 or email us on bidvine@bark.com.
  • Any enquiries in respect of the administration of Bidvine Limited should be directed to Quantuma LLP at bidvine@quantuma.com.

What about my Bidvine premium subscription? 

  • This will lapse, as Bidvine went into administration. Any remaining credit or subscriptions can’t be transferred to your Bark account.
  • Bark does however have a premium tool designed specifically to boost a professional’s visibility and success called Elite Pro. Find more information on Elite Pro here.
  • Your first month of Elite Pro will be free! Give us a call to find out more.

Can I contact Bidvine to discuss my account/credits/subscription?

  • Any enquiries in respect of the administration of Bidvine Limited should be directed to Quantuma LLP at bidvine@quantuma.com.

How do I get started with Bark?

  • Getting started with Bark.com couldn’t be easier. Head over to https://www.bark.com/en/us/sellers/create/ and create your profile in a matter of minutes! 
  • Alternatively, if you want a little extra help you can call our Customer Success team on +44 20 3866 4431. 

How does Bark work? Does it differ to Bidvine? 

  • We have lots of resources available for you to read when learning how Bark works. Head over to our help center here. 
  • If you want a little extra help understanding how we work, you can call our Customer Success team on +44 20 3866 4431 or email bidvine@bark.com.

What are your top tips for success on Bark? 

Here are some tips for you:

Set your Lead Preferences

  • Tell us what services you offer, the types of leads you want, and the locations you cover by setting your Lead Preferences. We’ll then send you tailored leads that best suit your business. 

Complete your profile

  • Your profile is the first thing customers see, and it’s your chance to make a great first impression. Having a full, up-to-date profile makes you more likely to win even more new customers.

Share previous reviews

  • Professionals with a strong review score are more than twice as likely to get hired than those without! Your reviews don’t always need to be from customers on Bark, they can come from your previous customers too.

Respond quickly 

  • Responding quickly hugely boosts your chances of securing the job. In fact, you’re 80% more likely to get hired if you contact the customer within the first hour! 

You’re in control

  • Only pay for the leads that you choose. Look at things like how many other professionals have responded and how old the lead is to help you make your decision. 

I have an unverified Bidvine account, do I need to verify to use Bark.com? 

  • No – we are an open platform, so no verification is needed. We do, however, recommend you follow our top tips for success and ensure you have a completed profile and outstanding reviews from your previous customers, so new customers can clearly see why they should hire you.

I already have a Bark account but have forgotten my password?

Can I have the same lead and location preferences on Bark as I did on Bidvine? 

  • At Bark, we give you the flexibility to set your own lead preferences to ensure the leads you receive are as relevant as possible. You might notice that some of the filter questions on Bark are different from those on Bidvine, however, they will still give you the ability to thoroughly tailor your leads. 
  • You can set your location/s preferences in many different ways. By travel time, by drawing your preferred location/s, or by your preferred radius. 
  • We have a dedicated Customer Success team on hand to help you, please call us +44 20 3866 4431 or email bidvine@bark.com.

We hope we have answered your questions, however, if you need to reach us to clarify anything else then please call us +44 20 3866 4431 or email bidvine@bark.com.

Remember to watch our quick video on how you can see success on our platform!

We ask all new customers to verify their cell number when they place a request, so we do not return credits when a cell number has been verified.

You’ll always see a verified badge on the lead when a customer has confirmed their number.

If a phone number has not been verified, then we will return credits immediately if:

  • A phone number provided is invalid, for example if it says “calls are not being connected to this number”
  • We can verify that the contact details provided are not for the person submitting the request

We will not return credits in the following circumstances:

  • The cell number has been verified
  • You make contact with a customer, but do not secure the job

You must also inform us of any issues relating to this policy within 14 days of responding to the lead.

To request a credit return, please contact Bark’s dedicated customer success team here

Our credit return policy (for New Zealand only) works as follows.

We will return credits immediately if:

    1. A phone number provided is invalid, for example if it says “calls are not being connected to this number”.
    2. An email address provided isn’t functioning.
    3. We can verify that the contact details provided are not for the person submitting the request.

We will not return credits in the following circumstances:

    1. The contact details provided are valid, but the customer does not respond.
    2. You make contact with a customer, but do not secure the job.

You must also inform us of any issues relating to this policy within 14 days of responding to the lead.

To request a credit return, please contact Bark’s dedicated customer success team here

What is a credit and how much does Bark cost?

All Bark leads are priced in credits. The number of credits needed to respond to a lead varies depending on the service required and the size of the job. The credit price is always visible before responding to the lead.

The standard price for a credit is $1.80 but we offer a number of great discounts when buying packs of credits.

You can buy credits here.

Leads vary in credit price depending on the service required and the size of the job. This is calculated based on the specific requirements of each customer when submitting their request on Bark.

For example, a lead where a customer needs their 2 bedroom flat cleaned as a one-off will require fewer credits to respond to than a lead where a customer needs their 4 bedroom house cleaned every week.

The Get Hired Guarantee (GHG) is a great way of securing new business and designed for your peace of mind.

We’re so confident you’ll get hired at least once, that if you don’t we’ll give you all your credits back.

We only ask that all the credits are used and that you wait 3 days from when your last response is sent. The reason for this is to ensure you give the customer enough time to get back to you.

Once this time has passed, you can contact Bark’s customer success team and we will reinstate the credits to your Bark account for re-use at no extra cost. 

This offer may only be claimed once.

Bark screens every request to prevent incorrect details being released, so this shouldn’t happen too often.

In the unlikely event that you respond to a lead with incorrect contact details, please contact the Bark customer success team to investigate. 

Following verification, Bark will return the credits used to your account. 

Our credit return policy works as follows.

We will return credits immediately if:

    1. A phone number provided is invalid, for example if it says “calls are not being connected to this number”.
    2. An email address provided isn’t functioning.
    3. We can verify that the contact details provided are not for the person submitting the request.

We will not return credits in the following circumstances:

    1. The contact details provided are valid, but the customer does not respond.
    2. You make contact with a customer, but do not secure the job.

You must also inform us of any issues relating to this policy within 14 days of responding to the lead.

Bark regularly runs fantastic offers and discounts on credit packs.

For new professionals, we offer a starter pack with a Get Hired Guarantee.

We also often have offers available for just Elite Pro members.

Some offers will be visible on-screen within your account and your My Credits page.

Other offers will be sent to you directly by email every now and then.

Discounts on larger credit packs are always available in My Credits.

Many offers run for a limited time only, so do keep an eye out for this information in any offers we send you. 

If you have any questions about an offer, please contact our customer success team. 

You can redeem a coupon in My Credits

Follow the on-screen instructions to redeem the coupon and make your purchase.

If you are having difficulty redeeming a coupon, please contact our customer success team.

Auto top-up allows professionals to automatically top up their Bark account with credits when their credit balance falls below the minimum amount to respond to leads within their lead preferences. 

Professionals can select in advance which size credit pack they would like to top-up automatically. 

Auto top-up is a great way of ensuring you never run out of credits and can always respond to the leads of your choice efficiently.

You can turn Auto top-up on or off in My credits

Scroll down to the Auto top-up section.

Follow the on-screen instructions to turn Auto top-up on or off as required.

You can change your card details in My payment details

Follow the on-screen instructions to update and save your new card details.

Head to Settings, then scroll down until you see Account details and invoices (or use this link to take you straight there).

Then, scroll down to find your invoices at the bottom of the page.

Select the invoice required to view and download it to your device.