Credits & Billing

We ask all new customers to verify their cell number when they place a request, so we do not return credits when a cell number has been verified.

You’ll always see a verified badge on the lead when a customer has confirmed their number.

If a phone number has not been verified, then we will return credits immediately if:

• A phone number provided is invalid, for example if it says “calls are not being connected to this number”
• We can verify that the contact details provided are not for the person submitting the request

We will not return credits in the following circumstances:

• The cell number has been verified
• You make contact with a customer, but do not secure the job

You must also inform us of any issues relating to this policy within 14 days of responding to the lead.

To request a credit return, please contact Bark’s dedicated customer success team here

Our credit return policy (for New Zealand only) works as follows.

We will return credits immediately if:

• 1. A phone number provided is invalid, for example if it says “calls are not being connected to this number”.
  2. An email address provided isn’t functioning.
  3. We can verify that the contact details provided are not for the person submitting the request.

We will not return credits in the following circumstances:

• 1. The contact details provided are valid, but the customer does not respond.
  2. You make contact with a customer, but do not secure the job.

You must also inform us of any issues relating to this policy within 14 days of responding to the lead.

To request a credit return, please contact Bark’s dedicated customer success team here

Leads vary in credit price depending on the service required and the size of the job. This is calculated based on the specific requirements of each customer when submitting their request on Bark.

For example, a lead where a customer needs their 2 bedroom flat cleaned as a one-off will require fewer credits to respond to than a lead where a customer needs their 4 bedroom house cleaned every week.

The Get Hired Guarantee (GHG) is a great way of securing new business and designed for your peace of mind.

We’re so confident you’ll get hired at least once, that if you don’t we’ll give you all your credits back.

We only ask that all the credits are used and that you wait 7 days from when your last response is sent. The reason for this is to ensure you give the customer enough time to get back to you.

Once this time has passed, you can contact Bark’s customer success team and we will reinstate the credits to your Bark account for re-use at no extra cost. 

This offer may only be claimed once.

Bark regularly runs fantastic offers and discounts on credit packs.

For new professionals, we offer a starter pack with a Get Hired Guarantee.

We also often have offers available for just Elite Pro members.

Some offers will be visible on-screen within your account and your My Credits page.

Other offers will be sent to you directly by email every now and then.

Discounts on larger credit packs are always available in My Credits.

Many offers run for a limited time only, so do keep an eye out for this information in any offers we send you. 

If you have any questions about an offer, please contact our customer success team. 

You can redeem a coupon in My Credits

Follow the on-screen instructions to redeem the coupon and make your purchase.

If you are having difficulty redeeming a coupon, please contact our customer success team.

Auto top-up allows professionals to automatically top up their Bark account with credits when their credit balance falls below the minimum amount to respond to leads within their lead preferences. 

Professionals can select in advance which size credit pack they would like to top-up automatically. 

Auto top-up is a great way of ensuring you never run out of credits and can always respond to the leads of your choice efficiently.

You can turn Auto top-up on or off in My credits

Scroll down to the Auto top-up section.

Follow the on-screen instructions to turn Auto top-up on or off as required.

You can change your card details in My payment details

Follow the on-screen instructions to update and save your new card details.

Head to Settings, then scroll down until you see Account details and invoices (or use this link to take you straight there).

Then, scroll down to find your invoices at the bottom of the page.

Select the invoice required to view and download it to your device.