What is a credit and how much does Bark cost?
All Bark leads are priced in credits. The number of credits needed to respond to a lead varies depending on the service required and the size of the job. The credit price is always visible before responding to the lead.
The standard price for a credit is £1.20 (ex VAT) but we offer a number of great discounts when buying packs of credits.
You can buy credits here.
Why do some leads cost more credits than others? How is this calculated?
Leads vary in credit price depending on the service required and the size of the job. This is calculated based on the specific requirements of each customer when submitting their request on Bark.
For example, a lead where a customer needs their 2 bedroom flat cleaned as a one-off will require fewer credits to respond to than a lead where a customer needs their 4 bedroom house cleaned every week.
What is the Get Hired Guarantee and how does this work?
The Get Hired Guarantee (GHG) is a great way of securing new business, risk-free.
We’re so confident you’ll get hired at least once from your starter pack, that if you don’t we’ll give you all your credits back.
We only ask that all the credits are used and that you wait 7 days from when your last response is sent. The reason for this is to ensure you give the customer enough time to get back to you.
Once this time has passed, you can contact Bark’s customer success team and we will reinstate the credits to your Bark account for re-use at no extra cost.
This offer may only be claimed once.
I have responded to a lead with an incorrect phone number or email address, what do I do?
Bark screens every request to prevent incorrect details being released, so this problem is likely to be very rare.
In the unlikely event that you respond to a lead with incorrect contact details, please contact the Bark customer success team to investigate.
Following verification, Bark will return the credits used to your account.
Our credit return policy works as follows.
We will return credits immediately if:
We will not return credits in the following circumstances:
You must also inform us of any issues relating to this policy within 14 days of responding to the lead.
What is Bark’s Credit Return Policy?
Our credit return policy works as follows.
We will return credits immediately if:
We will not return credits in the following circumstances:
You must also inform us of any issues relating to this policy within 14 days of responding to the lead.
To request a credit return, please contact Bark’s dedicated customer success team here
Do you have any offers?
Bark regularly runs fantastic offers and discounts on credit packs.
For new professionals, we offer a starter pack with a Get Hired Guarantee.
We also often have offers available for just Elite Pro members.
Some offers will be visible on-screen within your account and your My Credits page.
Other offers will be sent to you directly by email every now and then.
Discounts on larger credit packs are always available in My Credits.
Many offers run for a limited time only, so do keep an eye out for this information in any offers we send you.
If you have any questions about an offer, please contact our customer success team.
How do I redeem a coupon?
You can redeem a coupon in My Credits
Follow the on-screen instructions to redeem the coupon and make your purchase.
If you are having difficulty redeeming a coupon, please contact our customer success team.
What is Auto top-up?
Auto top-up allows professionals to automatically top up their Bark account with credits when their credit balance falls below the minimum amount to respond to leads within their lead preferences.
Professionals can select in advance which size credit pack they would like to top-up automatically.
Auto top-up is a great way of ensuring you never run out of credits and can always respond to the leads of your choice efficiently.
How do I turn Auto top-up on or off?
You can turn Auto top-up on or off in My credits
Scroll down to the Auto top-up section.
Follow the on-screen instructions to turn Auto top-up on or off as required.
How do I change my card details?
You can change your card details in My payment details
Follow the on-screen instructions to update and save your new card details.
Where do I find my invoices?
Your invoices are available to view and download in Account details and invoices
Scroll down to find your invoices.
Select the invoice required to view and download it to your device.
