Here are the most common reasons a return request is declined:
| Reason | Detail |
| Submitted too late | The request was made more than 14 days after the lead was purchased |
| Elite Pro free leads | Weekly free leads from your Elite Pro benefit are not eligible for returns |
| Doesn't meet policy guidelines | The reason given doesn't fall under our eligible reasons for returns |
| Insufficient evidence | Not enough supporting information was provided — see what evidence we need |
| Lead settings not configured | Leads outside your service area or expertise should be filtered using your lead preferences before purchasing |
| Unable to verify | We were unable to confirm your request with the customer |
| The customer hired someone else | This is a normal part of the process and is not eligible for a return |
| No response from the customer | A customer not answering or replying doesn't qualify as an invalid lead |
All returns are issued at our discretion.
If you're not getting the results you want, reviewing your account settings and preferences is a great place to start.
Updated