We ask all new customers to verify their mobile number when they place a request, so we do not return credits when a mobile number has been verified.
You’ll always see a verified badge on the lead when a customer has confirmed their number.
If a phone number has not been verified, then we will return credits immediately if:
- A phone number provided is invalid, for example if it says “calls are not being connected to this number”
- We can verify that the contact details provided are not for the person submitting the request
We will not return credits in the following circumstances:
- The mobile number has been verified
- You make contact with a customer, but do not secure the job
- The number is valid but the customer does not answer
You must also inform us of any issues relating to this policy within 14 days of responding to the lead.
To request a credit return, please contact Bark’s dedicated customer success team here