Once we receive your report, we will:
- Review the details and supporting evidence
- Make a decision based on our seller governance guidelines
- Contact the professional with our decision
Depending on the decision, the professional may be permitted to appeal the decision within 30 days.
Our sanctions against sellers include:
- Warning the professional about their conduct and potential future suspension
- Indefinitely suspending (removal of account) the professional if they’ve breached our terms
You will be informed of the outcome once the review is complete.
Please note, your privacy is important to us. We handle all reports confidentially. Your personal details will not be shared with the professional unless legally required.