We know that not all leads turn out as expected. We have checks in place to prevent low-quality leads from entering our platform, but we acknowledge that errors can occur. Our Credit Return Policy aims to outline under which circumstances returns will be issued, how to request a return, and why your request may not be successful.
- Eligible reasons for returning credits
- Requesting a credit return
- Why your return request may not be successful
You can request a credit return within 14 days of the lead purchase. Our Credit Returns Team reviews each request and determines whether it qualifies for a return. We aim to respond to all credit return requests within 48 hours.
All returns are issued at our discretion.