We know that not all leads turn out as expected. We have checks in place to prevent low-quality leads from entering our platform, but we acknowledge that errors can occur.
If a lead doesn't meet our quality standards, you can request that the credits you spent be returned to your account, so you can use them on future leads.
Key details
| Detail | Information |
| Request window | Within 14 days of the lead purchase |
| Response time | We aim to respond within 48 hours |
| How to request | Online only — via our Credit Return Request Form |
| Who reviews | Our dedicated Credit Returns Team |
| Discretion | All returns are issued at our discretion |
What's covered
- Eligible reasons for returning credits
- How to request a credit return
- Why your return request may not be successful
Not sure if you need a credit return or a monetary refund?
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