What is an enquiry?
A message, quote request or call from a client who has seen your profile and wants to hire you. Enquiries are included in your subscription, with no extra cost per enquiry.
What’s included in an enquiry?
The service, location, job details, preferred schedule and best time to contact. Clients choose whether to share their phone number, and you can swap contact details in the chat when you’re both ready.
Does every enquiry count towards my quota?
Yes, whether you reply or not. Unused enquiries don’t roll over and expire at the end of each billing cycle. You can see your count in the profile dropdown in the top-right corner.
What happens when my quota runs out?
You stay visible but receive fewer enquiries. To get more, upgrade your plan from your Plan & pricing page. If you need a break, you can pause your visibility instead.
Why am I not getting many enquiries?
It depends on your profile, your enquiry settings, your plan and demand in your area. Start by improving your profile and checking your enquiry settings. Subscriptions aren’t refunded for low activity.
How do I change the services and areas I cover?
Select your profile name in the top-right corner, then Enquiry settings. This is only available in your browser for now.
Can I turn off enquiries?
There’s no off switch. Pause your visibility from your Plan & pricing page, and your subscription stays active.
What if I get an enquiry I can’t take on, or spam?
Keep your enquiry settings accurate to avoid enquiries that aren’t a fit. If an enquiry is spam or fraudulent, contact us with the sender’s name, a screenshot and the date, or request a return.
Where are my old lead-gen leads and messages?
To download your previous leads, go to Settings → Account details in your browser. To read old messages, switch to your lead-gen account from the top-right dropdown.
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