Elite Pro – Bark.com Help Centre

What’s Elite Pro and what’s included?

Elite Pro is an optional, subscription based service which makes your business stand out from the competition and helps you secure even more business through Bark. Our research shows that Elite Pros are 70% more likely to win the business over standard users. The key benefits of Elite Pro include:

Triple your exposure to new customers
Elite Pros are featured 3x more in search results
Exclusive Elite Pro discounts
Regular exclusive discounts on your credit packs
Priority Customer Success access
Skip the queue and get your queries handled fast
Let customers contact you
Have your contact details on your public profile so customers can reach you without you having to purchase the lead

For a full list of all the great features Elite Pros enjoy on Bark and for pricing, visit our Elite Pro page.

Can I get a monetary refund?

Can I get a monetary refund?

On some occasions, our Customer Success Team may be able to issue you a monetary refund.

Please note that Starter Packs, credit subscriptions and partially or completely used credit packs are non-refundable.

However, if you have made an accidental purchase and have not used any of the credits, we may be able to authorise a refund, if you get in touch with our team.

We also have a grace period for our Elite Pro subscription payments. If you would like to immediately cancel your Elite Pro subscription, you must let us know within 7 days of the payment for a full refund. For a yearly subscription, we have a grace period of 1 month.

For our full terms and conditions please see https://www.bark.com/en/us/terms/

Do Elite Pros still buy credits?

Yes, Elite Pros still have to buy credits to respond to leads but they do receive regular special promotions and discounts on credit packs.

Is Elite Pro worth it?

Our research shows that Elite Pros are 70% more likely to win the business with their chosen leads compared to standard professionals.

For a breakdown of the benefits Elite Pro provides, visit your Elite Pro page.

Should I keep my Elite Pro subscription?

Visibility is one of the most important things for any business. As an Elite Pro member, your business is highlighted to 100s of customers every month, boosting your profile and providing them access to your contact details.

The Elite Pro fee is a small price to pay for a service that works round the clock to boost your profile and ensure you get seen by more customers than ever before.

It just takes 1 extra customer a month to have Elite Pro pay for itself. With the service showing your profile to 100s of extra customers per month, who can opt to contact you directly or through Bark, it’s most certainly worth the money and works hard, so you don’t have to.

Get regular exclusive discounts on your credit packs.
Your profile will be seen by x3 more customers than a standard professional.
You’ll be shown first in a customer’s search results.
We will highlight that you’re an Elite Pro, and give you a gold badge, so customer’s know that you’re gold standard.
We show your contact details on your public profile, so any browsing customer can reach out to you directly.

To ensure you get the full benefits from the Elite Pro service, you must have a completed Bark profile with lots of information on it. You don’t want customer’s to find your bare profile – first impressions count!

How do I cancel Elite Pro?

We’d be sorry to see you leave the Elite Pro service, but if you do decide to cancel for any reason, simply contact our dedicated Customer Success team.

We will cancel your Elite Pro subscription to prevent further renewals.

Your Elite Pro status will remain for the period you have already paid for, after which your account will revert back to standard status.

You can continue to use your Bark account after this, just without the great benefits the Elite Pro service provides.