You’ll need to complete our complaint form and you should include the following:
- Your details
- Details of the professional
- Description of the incident
- Attach supporting evidence, such as emails, receipts, or photographs
Please note, that we encourage customers to give professionals up to 14 days to resolve the issue amicably before escalating as a formal complaint. However, if the situation is severe or unresolved, you can report it immediately.
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