If a lead doesn't meet our quality standards, you may be eligible for a credit return. Here's what qualifies:
Eligible reasons
| Reason | What it means |
| Invalid phone number | The number is unreachable, disconnected, or belongs to the wrong person |
| Invalid email address | The email address is invalid or bounces |
| Wrong service | The request was erroneous, disingenuous, or made without the customer's consent — including requests from minors or those looking for free services |
| Incorrect information | The request contained misleading details — wrong category, wrong location, or inaccurate scope |
| Platform misuse | Phishing, bots, or competitor testing |
| Job seeker | The customer was looking for employment, but didn't make this clear in their request |
| Inappropriate behaviour | The customer was abusive, threatening, or acted inappropriately |
| Accidental purchase | You bought a lead by mistake — limited to isolated incidents on accounts in good standing |
| Duplicate charge | You were charged for the same lead more than once |
What doesn't qualify
These are the most common reasons returns are declined:
- The customer hired someone else
- The customer didn't respond to your messages or calls
- The customer changed the scope of their project after speaking with you
- You still have enough credits to contact another lead
- Multiple accidental purchases
| 💡 Use the Not interested button on a lead to pass on it without spending credits — we'll let the customer know on your behalf |
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