Credits bought through the Bark app are processed by the app store on your device, either Apple (iOS) or Google (Android), not directly by Bark. If you have a payment issue, follow the steps below.
iOS: Reporting a problem to Apple
Start by reporting the issue directly to Apple:
- Open the App Store and tap your profile icon
- Tap Purchased and find the Bark app purchase
- Tap Report a Problem
- Sign in with your Apple ID if prompted
- Select the relevant problem from the menu
- Add any details and tap Submit
| Apple will review your report. Official Apple Support |
Still not resolved by Apple?
If Apple refers you back to us, contact our support team with:
- A receipt of your purchase
- Proof of correspondence from Apple confirming they've referred you back to us
Once verified, we'll confirm what credits are owed and add them to your account.
Android: Reporting a problem to Google
Start by reporting the issue directly to Google:
- Open the Google Play Store
- Tap your profile icon and select Payments and subscriptions
- Tap Order history and find the Bark purchase
- Tap Report a problem
- Select the relevant issue from the menu
- Add any details and submit
| Google will review your report. Google Payments Center |
Google will review your report.
Still not resolved by Google?
If Google is unable to resolve it, contact us with your Google Play Order ID, and we'll take it from there.
Want to avoid this in the future?
We recommend buying credits directly through bark.com. Payments are handled securely, and any issues can be resolved directly with our team.
Buy credits
What is a credit and how much does it cost?
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