The overwhelming majority of customers’ experiences on Bark are positive, and our professionals usually do an excellent job.
That said, we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on rare occasions.
Any agreement you have is between you and the professional concerned. Our role is simply to put you in touch with a professional in much the same way the Yellow Pages, Google or an advert in the paper would do.
In general, the majority of problems can be resolved by talking directly with the professional concerned. As we’re not party to any agreements or contracts between you and your chosen professional - we’re unable to directly assist in resolving any issues.
If you would like to raise a formal complaint about a professional, please email team@bark.com.