On some occasions, our Customer Success Team may be able to issue you a monetary refund.
Please note that Starter Packs, credit subscriptions and partially or completely used credit packs are non-refundable.
However, if you have made an accidental purchase and have not used any of the credits, we may be able to authorise a refund, if you get in touch with our team.
We also have a grace period for our Elite Pro subscription payments. If you would like to immediately cancel your Elite Pro subscription, you must let us know within 7 days of the payment for a full refund. For a yearly subscription, we have a grace period of 1 month.
For our full terms and conditions please see https://www.bark.com/en/gb/terms/