Support Update: From February 28th, dedicated support will no longer be available. Please reach us at india@bark.com for assistance.
- Why is Bark.com exiting the Indian market?
- The business is refocusing on new projects and services in the International markets and has decided to prioritize core areas, which has led to the discontinuation of operations in this market.
- How long can I purchase leads?
- You will be able to purchase credits until 31st December 2024.
-The platform will remain live and we will generate new leads until 31st January 2025. However, the website will no longer be accessible, after 31st January 2025.
- What happens to my credits?
- You can utilize your balance credits to buy leads until 31st January 2025.
- What happens to my EP subscription paid in advance?
- For Annual EP, the refund amount will be calculated pro rata based on the remaining subscription period.
- For Monthly EP: All active subscriptions will be canceled on 30th December 2024. If the payment is processed after 15th December 2024, it will be refunded.
- What happens to the CS Subscription?
- The recurring payment will be canceled on 30th Dec’24. You can continue using the credits until 31st January 2025.
- Can I get a list of all leads purchased?
- You can take the data from the My Responses section until 28th Feb 2025
- What are the key dates during the transition?
| Key Dates | Action |
| 16th Dec 2024 | Exit Communication |
| 1st Jan 2025 | Closure of the iOS App & Android App |
| 1st Jan 2025 | Credit Pack Purchases discontinued |
| 31st Jan 2025 | Last day to purchase leads |
| 28th Feb 2025 | Discontinuing all support for the website, app, and related services. |
- How should I connect with Bark after 28th Feb’25?
- You can drop an email to India@bark.com with your concerns and we will get back to you within 48 business hours
- Support during the exit period
- From 16th December 2024 until 28th February 2025, our support team will function between 9:00 AM - 6:00 PM from Monday - Friday.
- Will Bark.com resume services in the future?
- While we understand the potential of the Indian market, we do not intend to restart our operations in the short term. We will connect with you in case we plan a comeback.