If you're encountering a technical issue on Bark — such as a page not loading, a feature not working as expected, or an error appearing on the site — our technical team is ready to assist. To get your issue resolved as quickly as possible, please have the following information ready before contacting us.
Information we require to help you
The more detail you can provide, the quicker we can get to the bottom of it.
| Information needed | Details |
| Account email address | The email address linked to your Bark account |
| Screenshots or screen recording | If you can capture the issue, this helps us diagnose it much faster |
| Device type | For example, iPhone, Android, or desktop/laptop |
| Browser or app version | For example, Chrome 124, Safari 17 (web) or app version 5.2 (mobile) |
| Description of the issue | What’s happening, which feature is affected, and what you were trying to do when it occurred? |
How to report an issue
- Head to our Submit a request form
- Share the information listed above
- Our technical team will review your report and be in touch
What happens after you report it?
Once you’ve got in touch, here’s what to expect:
- Your report is passed to our technical team for investigation
- We may follow up if we need any further information from you
- We’ll aim to keep you updated as much as possible throughout
- Once we have a resolution, we’ll be in touch directly
| 💡 Not sure if it’s a technical issue? Get in touch anyway, and we’ll help point you in the right direction. |
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