If you’ve submitted a request on Bark and haven’t heard back yet, you’re not stuck. This article explains the most common reasons a professional might not have responded, and what you can do right now to get the help you need.
In most cases, it doesn’t mean your request has failed or that something is wrong with your account. Professionals choose which requests they respond to based on their availability, location, and the details you’ve provided.
A few small updates can often make a big difference to the responses you receive.
Why you may not have received a response
There are two common reasons why a professional may not respond to a request.
Your request may need more details
Professionals are more likely to respond when they clearly understand the work required. If important information is missing — such as your location, timeframe, budget, or specific requirements — they may be unsure whether they can help.
The professional may not currently be available
Professionals manage their own schedules and availability. Some may already be fully booked, unavailable in your area, or not offering that service at the moment.
This does not negatively affect your account or request.
How long should I wait?
Most professionals respond within 24–48 hours when a request is a strong match. If you haven’t received a response after this time, we recommend closing your request and submitting a new one with more details.
What to do next
The quickest way to improve your chances of receiving a response is to close your current request and submit a new one with clearer information.
To submit a new request:
- Go to your existing request.
- Select ‘Close request’.
- Submit a new request for the same service.
- Add as much relevant detail as possible — see the tips below.
Note: Your previous request and any messages will still be visible in your account after closing. If you need a copy of the information you submitted and can’t locate it, contact our support team and we’ll be happy to help.
What information should I include?
When creating a new request, try to include:
- Your location or preferred service area. For example: city, postcode, or whether you’re happy to work with someone remotely.
- Your preferred dates or timeframe. Let professionals know if you have a specific date, a deadline, or a general timeframe in mind.
- Your budget or price range. Even a rough guide helps professionals decide quickly whether they’re a good fit.
- Specific requirements or preferences. Mention any must-haves or nice-to-haves — such as qualifications, experience level, tools, or style preferences.
- The outcome you’re hoping for. Describe what success looks like for you so professionals can tailor their response.
Tip: Requests with a clear description, location, and budget tend to receive responses significantly faster. A few extra minutes adding detail can make a big difference.
Can I edit my existing request?
At the moment, requests cannot be edited once submitted. Closing the request and creating a new one is currently the best way to provide professionals with updated information.
Need more help?
If you’ve submitted a new request and still haven’t received a response, contact our support team and we’ll help review your request and guide you on the next steps.
Our team aims to respond within 48 hours.
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