You can cancel your Elite Pro subscription at any time. Here's how.
How to cancel
- Log in to your Bark account
- Click Settings in the top navigation
- Under My Profile, click Elite Pro
- Scroll to the bottom and click Manage subscription
- Select your Elite Pro subscription
- Click Cancel subscription
| 💡 Can't see these options? Complete the cancellation form |
What you'll lose when you cancel
| Benefit | Detail |
| 2 free leads per week | No longer available |
| Credit pack discounts | Reverts to standard pricing |
| Report leads in one click | No longer available |
| Priority support | Reverts to standard support |
| Featured directory placement | No longer boosted |
| Elite Pro badge | Removed from your profile |
| Invoicing tools | No longer available (UK, US, CA, IE only) |
What happens after you cancel
| Detail | |
| Access | You keep Elite Pro benefits until the end of your current billing period |
| Billing | No further payments taken after cancellation |
| Refunds | Subscription fees are non-refundable, including any unused time left in your billing period. If you think you’ve been charged incorrectly, Contact us. |
Moving to Bark Marketplace?
If your services have moved to Bark Marketplace, you don’t need to cancel Elite Pro yourself. We’ll end your subscription automatically as part of the move.
| Detail | |
| Cancellation | Your Elite Pro subscription is ended for you. You don’t need to follow the steps above. |
| Refunds | Depending on your subscription, either any unused time is refunded to your original payment method, or your subscription ends at the end of your current billing period and won’t renew. |
| Timing | Refunds can take up to 10 working days to appear in your account. |
| Credits | Any credits in your account are converted into enquiries on Bark Marketplace, so you don’t lose them. |
| 💡 Renewed just before your move and haven’t received a refund? Contact us and we’ll look into it. |
Your credits
Any credits already in your account are yours to keep — cancelling Elite Pro doesn't affect your credit balance.
If you’ve moved to Bark Marketplace, your credits have been converted into enquiries instead.
| 💡 Credits expire based on their purchase date — make sure to use them before they expire. |
How credit expiration works on Bark
Want to resubscribe?
You can rejoin Elite Pro at any time from your account settings.
Go to Elite Pro settings
Refunds vs credit returns
Updated