If the professionals you're being matched with don't seem right for your request, it's usually because of how the request was submitted. Here's how to get better matches.
Why it happens
| Reason | Detail |
| Service category mismatch | Your request may have been placed in the wrong category |
| Request details unclear | Vague descriptions can lead to a wider match pool |
| Location settings | Your location may be set too broadly |
How to fix it
1. Edit your request
If your request is still open, you can update the details to be more specific.
How to edit your request after posting it
2. Close your request and start again
If the matches are completely wrong, it may be quicker to close your current request and submit a new one with more specific details.
3. Contact our support team
If you're still seeing irrelevant matches after updating your request, our team can help.
Why am I being matched with the wrong type of professional?
If the professionals you're being matched with don't seem right for your request, it's usually because of how the request was submitted. Here's how to get better matches.
Why it happens
| Reason | Detail |
| Service category mismatch | Your request may have been placed in the wrong category |
| Request details unclear | Vague descriptions can lead to a wider match pool |
| Location settings | Your location may be set too broadly |
How to fix it
1. Edit your request
If your request is still open, you can update the details to be more specific.
How to edit your request after posting it
2. Close your request and start again
If the matches are completely wrong, it may be quicker to close your current request and submit a new one with more specific details.
3. Contact our support team
If you're still seeing irrelevant matches after updating your request, our team can help.
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