If you receive a request you can't take on, you don't need to contact the customer or spend any credits.
How to decline a lead
- Open the request
- Select 'Not interested.'
| What happens | Detail |
| Customer notification | Bark lets the customer know the request can't be fulfilled, your name and profile are not shared |
| Credits | No credits are charged |
| Better matches over time | Helps Bark understand which requests are most relevant to your business |
How to contact a lead
- Open the request
- Select 'Contact lead.'
| What happens | Detail |
| Credits | Deducted only when you choose to contact the amount shown on the lead details before confirmation |
| Confirmation | On-screen confirmation shown, plus notifications depending on your account settings |
Updated