We’re sorry you’ve had trouble purchasing credits through the app.
We can’t process this for you as the payment is handled by Apple.
However, you can take the following steps to resolve the issue with Apple support:
- Tap Report a Problem next to the purchase you want to report. You will be redirected to Apple’s problem reports page.
- Enter your Apple ID and password when prompted.
- Tap Choose Problem and select a problem from the menu.
- Enter details for your problem, then tap submit.
Apple will then be able to return your payment in full, where appropriate.
We’d then recommend purchasing directly from us, as we then handle the distribution of credits as well as the payment with our trusted and secure provider, Stripe.