At Bark, we are committed to creating a safe and respectful environment where users can connect for genuine service enquiries. To help ensure this, we actively moderate in-app chats to prevent misuse, abusive behaviour, and fraud.
Using Chat the Right Way
To get the most out of Bark and avoid any issues, users should only use the chat to discuss real job enquiries. All communication should remain polite, honest, and professional.
Why We Moderate Chats
We moderate messages to protect users from harmful or misleading content, to keep conversations focused on legitimate service discussions, and to prevent the platform from being misused for scams. This helps maintain trust and safety for both buyers and professionals using Bark.
How Chat Moderation Works
Our moderation system uses a combination of automated technology and human review. Automated filters scan chats in real time for high-risk or inappropriate content. Users can also report any concerning messages they receive by selecting the “report” option in the chat line. If a message is flagged by either our system or a user, it is reviewed by a member of our Trust & Safety team, who assesses the full context and decides if any action is needed.
What We Look Out For
We may take action on any messages that contain :
- offensive,
- threatening,
- or discriminatory language.
We strictly prohibit scams, ads, impersonation, repeated spam messaging, or anything that violates our Terms and Conditions. These types of behaviours may result in consequences for the sender.
What Happens If You Break the Rules
If a user sends a message that violates our guidelines or our Terms and Conditions, they may receive a written warning explaining the issue. In more serious or repeated cases, we may temporarily suspend the user’s account. For severe violations such as fraud or abuse, we reserve the right to permanently ban the account and, if necessary, report the matter to the relevant authorities. Users will always be notified if a message is removed or flagged, and they may appeal any decision within seven days.
Personal Data
When making a request, please ensure that you only share the information that is essential for fulfilling that request. It is important to protect your privacy and security by avoiding the disclosure of sensitive data, such as payment card details, personal identification information, or any financial data.
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