All requests must be submitted online using one of the options below:
| Who | How to request |
| Elite Pro subscribers | Request credit returns via My Responses |
| All other professionals | Use our online Credit Return Request Form |
To help us resolve your request quickly, make sure you:
- Use your Bark account email address
- Include a clear explanation of the issue
- Attach any supporting evidence or screenshots
After submitting, our Credit Returns Team will review your request and aim to respond within 48 hours. You'll receive an email with the outcome. Some requests may take longer; if we need anything further, we'll be in touch.
Approved credits are added directly to your balance, viewable in the My Credits section of your account.
Why can’t I request a credit return through email, phone or live chat?
Our support team can’t review or approve credit returns. Only our specialist Credit Returns Team can, and they need specific details and supporting evidence to investigate each request fairly.
Our online channels collect everything the team needs in one place, so your request reaches them straight away without any back-and-forth:
- Elite Pro subscribers: request credit returns via My Responses
- All other professionals: use our Credit Return Request Form
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