Help centre Reviews

Reviews

Congratulations! Getting hired is what Bark is all about. 

When you get hired by a customer you meet through Bark, all the money you make is yours to keep.

We strongly recommend you mark that lead as ‘hired’. Our customers love to see how many times a professional has been ‘hired’, so make sure you’re showing this to them. 

For information about setting a status on a lead, click here. 

Don’t forget to invite customers to review you on Bark. 

For information about how to add reviews to your Bark profile and invite customers to review you, click here.

After reporting a review, it temporarily disappears from public view.

Your report will then be reviewed by our team. 

If our team concludes the report is justified, the review will remain invisible.

If our team does not conclude the report is justified, the review will be reinstated and become visible to customers.

As with any review system, customers are entitled to their opinion and are allowed to post reviews. 

We don’t remove reviews because they are negative – this would not make for a fair review system. 

We recommend that you reply to all reviews posted on your Bark profile, whether positive or negative. For instructions on how to reply to reviews, click here. 

We do have a “Report” feature. This may be used in specific scenarios, for example, duplicate reviews or reviews containing inappropriate language. 

You can report a review in Reviews

Follow the on-screen instructions to report the review.

Yes. Whether positive or negative, replying to reviews is highly recommended to give the best possible impression of your business to customers on Bark.

You can reply to reviews posted on your Bark profile in Reviews. 

Follow the on-screen instructions to reply to your reviews.

Can I link reviews from other websites or social media pages to my Bark profile?

You can indeed and we’d highly recommend this. 

You can link your Bark profile to existing reviews on Facebook by entering in your Facebook page details in Social media & web links.

Follow the on-screen instructions to link your Bark profile to your Facebook page.

For help adding reviews to your Bark profile which already exist on another website, please contact our customer success team here.

Having reviews on your Bark profile is very important. Even just one 5 star review makes you 3 times more likely to get hired over a professional with no reviews.

To add reviews to your Bark profile, simply send the customer a link to your public profile and the option to leave a review will be available.

Alternatively, once hired by a customer, you can set the status on the lead to ‘Hired’ in My Responses. Setting this status gives you the option to directly invite the customer to leave a review on your Bark profile.

You can link your Bark profile to reviews which you already have on Facebook by entering in your Facebook page details in Social media and web links.

We also highly recommend adding the Bark reviews badge to your website as it allows anyone visiting your website to read all about you.