Congratulations! Getting hired is what Bark is all about. 

When you get hired by a customer you meet through Bark, all the money you make is yours to keep.

We strongly recommend you mark that lead as ‘hired’. Our customers love to see how many times a professional has been ‘hired’, so make sure you’re showing this to them. 

For information about setting a status on a lead, click here

Don’t forget to invite customers to review you on Bark. 

For information about how to add reviews to your Bark profile and invite customers to review you, click here.

Once you have submitted your details to the customer to let them know you’re interested, we’d always recommend contacting them directly.

We recommend calling the customer first, and if a mobile number is provided you could also send an SMS.

Lastly, we recommend sending a follow up email or further message through Bark messenger. You can access Bark messenger in My Responses.

Using the One-Click Response feature is a great way of sending your first message to any customer quickly and easily. For information about how to setup and use One-Click Response, click here.

If you’re unable to reach them at first, then don’t worry. You should continue to follow up using the different contact methods you have available.

You can find the details of leads you have responded to in Responses

You can scroll down through all of your responses and select any lead to view its details.

You can also use the filter options on the left hand side to specify which leads you would like to see the details of.

A great first message is so important to catch the customers attention and stand a good chance of getting hired.

Your first message should include key points about your business and what you offer; a short, clear description of how you can help the customer; a basic quote or estimate and your contact details. 

It is also crucial that your message is well written and clearly formatted with no spelling or grammatical errors. 

Always include your direct contact details so the customer can contact you directly. 

Bark provides professionals with a simple, clear and easy way of categorising and setting statuses on leads you have responded to. 

You can set a status on a lead in My Responses

Select the lead you wish to set a status on.

On the upper right hand side of the page above the main heading of the lead, you can select a status from the drop down menu. 

Select between Live Lead, Hired and Archived.

You can then use the filtering options on the left hand column of the page to filter between your responses by status.

Whilst you are unlikely to hear back from every customer you respond to, there are lots of things you can do to encourage a customer to reply.

Ensure you have made use of all of the contact details provided, sending a follow up email or text message to the customer if you have not heard back from your original phone call.

Trying to call the customer outside of standard working hours (but not too early or late) is also a great way of reaching them to pitch your services.

Don’t call the customer too much within a short space of time, as this could make them less likely to reply to you positively.

For some more great tips for responding to leads which increase your chances of hearing back from customers, click here

If you would like direct assistance and advice from Bark to help you increase the number of customers you hear back from, please contact our customer success team here.

Bark screens every request to prevent incorrect details being released, so this problem is likely to be very rare. 

In the unlikely event that you respond to a lead with incorrect contact details, please contact the Bark customer success team to investigate. 

Following verification, Bark will return the credits used to your account.

Our credit return policy works as follows.

We will return credits immediately if:

    1. A phone number provided is invalid, for example if it says “calls are not being connected to this number”.
    2. An email address provided isn’t functioning.
    3. We can verify that the contact details provided are not for the person submitting the request.

We will not return credits in the following circumstances:

    1. The contact details provided are valid, but the customer does not respond.
    2. You make contact with a customer, but do not secure the job.

You must also inform us of any issues relating to this policy within 14 days of responding to the lead.

As much as we would like to, we cannot guarantee that every customer you contact through Bark will respond to you.

It is important to use all of the available contact methods when responding to a customer to stand the best chance of speaking to them. 

Because customers receive different responses from competing professionals, it may be the case that a customer only replies to the professional they want to hire or the professionals they have shortlisted. 

To increase your chances of hearing back from customers, please read some great tips for responding to leads here

If you would like direct assistance and advice from Bark to help you increase the number of customers you hear back from, please contact our customer success team here.

Once you have responded to a customer, it is free to send additional messages.

You can send a new message or attachment to a customer you have already responded to through Bark in My Responses

Select the customer from your responses list, using the filtering options if needed.

Click the blue Send message icon.

You will then be taken to Bark messenger.

Now, you can type a new message to the customer in the ‘Send a message’ box at the bottom of the page.

You can send attachments by clicking on the paperclip icon on the bottom left of the page, next to the Send a message box. 

Clicking on the paperclip icon will allow you to upload files and images from your device to send to the customer. 

Once sent, messages and attachments cannot be deleted.

Should I expect to hear back from every customer?

As much as we would like to, we cannot guarantee that every customer you contact through Bark will respond to you.

Because customers receive different responses from competing professionals, it may be the case that a customer only replies to the professional they want to hire or the professionals they have shortlisted. 

To increase your chances of hearing back from customers, please read some great tips for responding to leads here

If you would like direct assistance and advice from Bark to help you increase the number of customers you hear back from, please contact our customer success team here.