In order to be able to follow up with leads that need investigating we need both the name of and a description of what happened with that customer, i.e. why you believe you would be due a credit return. You can send this information to team@bark.com. This allows us to investigate in the correct way.
We do not return credits for leads on the basis that they chose not to respond to you as we are not a commission-based system. The way Bark works is that the money you earn from the jobs you do secure will earn you a significant return on your investment, regardless of the customers that didn’t answer or didn’t convert.