When you see a lead that you want to contact on the online dashboard contacting them is simple, just click the green 'Contact' button to the far right-hand side of each lead.
This will present you with a drop-down of three options (pictured below).
'Send Message Now' - Allows you to send a personalised message to the customer straight away through the Bark messaging system. Once you've sent the message you'll have access to the phone number and email address.
'Send Message Later' - Allows you to not send a message to the customer and just obtain the phone number and email address. They will be sent a message letting them know you are interested and will contact them later. You can then send a follow-up whenever you wish, without further charge.
'One-click Response' - This is a very popular feature for its speed and efficiency that allows you to set up a pre-populated response and send them this so you don't have to type up a long message every time. For a detailed overview of how to set up your one-click response click here.
'Send Message Later'
When you select the send message later option you will be sent straight to the screen with the buyer's phone number and email address that you can see above. The buyer will be sent a message explaining that you are interested in assisting them and you'll contact them later. Your contact details will also be shared with the buyer.
We will always email you the phone number and email address for your records as well. For information on how to manage your email preferences, click here.